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Office Assistant
Location: Sacramento, CARequest Application Information
Reports to:
General Manager
Responsibility Summary:
To help spread the knowledge, love and practice of the Catholic Faith through the fulfillment of the following responsibilities: Perform data entry, reception and general clerical support duties. Ensure all activities promote the mission of Immaculate Heart Radio.
Typical Duties:
- Receive, process and distribute mail
- Answer telephones and greet visitors
- Respond to listener and donor questions and requests
- Perform routine general administrative/clerical support tasks
- Process donations
- Order and maintain office supplies
- Enter data into database
- Coordinate maintenance and servicing of office equipment
- Draft correspondence
- Provide general information to listeners and the public
- Establish and maintain effective record keeping systems
- Prepare bank deposits
- Process monthly mailings
- Establish and maintain filing systems
- Provide reports and documentation as necessary to the General Manager
- Make travel arrangements and maintain schedules as necessary
- Provide support for co-workers as necessary.
- Participate in performance planning, ensuring individual goals are achieved.
- Participate in staff retreats, meetings and planning sessions.
- Provide materials promoting the mission of IHR to parishes, donors, listeners and community members.
- Process pledges of support for IHR
- Coordinate and communicate with co-workers and leadership as necessary
- Follow all policies and procedures.
- Ensure high level of customer service is experienced by both internal and external customers
- Perform other duties as assigned.
Knowledge Required:
- Modern office organization, planning, methods and procedures
- Software applications including database, word processing and spreadsheet development
- Proper office telephone techniques
- Business report/correspondence writing
- Use of proper English, grammar, spelling, vocabulary and punctuation
- Purposes, methods and practices of administrative record keeping
- Customer Service Best Practices
- Data entry methods and procedures
- Modern office equipment operation
- Multi-line telephone system operation
- Organizational policies, procedures and operations
- Principles of organization and time management
- Business communication etiquette
- Principles and tenets of the Catholic faith
Skills/Abilities Required:
- Practice and promote the Catholic faith
- Perform basic mathematical computations accurately
- Analyze situations effectively and make recommendations
- Manage change and continuous improvement
- Manage multiple priorities effectively
- Perform well under pressure
- Effectively solve problems
- Maintain the confidentiality and security of sensitive information and files
- Plan, organize and prioritize assigned workload to meet established time lines
- Research information by collecting data from a variety of sources
- Exercise sound judgment in decision-making
- Cultivate and maintain effective working relationships with staff, co-workers, leadership, vendors, service providers and the public
- Learn, assimilate and apply new information effectively
- Initiate, plan and implement projects effectively from start to finish
- Present information effectively in written and oral form
- Operate standard office equipment
- Utilize computer and related software
- Organize, establish and maintain files and records
- Operate a keyboard at 65 WPM
- Operate a 10 Key at 8,000 KPH
Education Required:
- Associates Degree in Business or Administrative Support and at least two years of related experience or any equivalent in education and experience that provides the above listed skills, knowledge and abilities.
Desired Qualifications:
- Bilingual English/Spanish
Licenses Required:
- Valid Driver’s License